​As a cleaning business owner, one of the most important habits I've developed over the years is checking in with my customers on a regular basis. Every quarter—at the end of March, June, September, and December—I take time to ask my clients a simple but powerful question:

“How are we doing?”
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This small gesture has made a huge impact on my business. Here's why I do it—and why you should too.

​If you've been in the house cleaning industry long enough, you know that not every customer is a dream client. Some call expecting to be treated like royalty, demanding instant service, making unreasonable requests, or worse—being downright rude.
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I get it. I’ve been there—literally. I grew up in this business. From around the age of 13 to 15, I was already answering calls and dealing with customers, some of whom had no problem yelling at a kid on the other end of the line. I remember feeling angry, disrespected, and sometimes even questioning why we had to put up with such behavior. But over time, I learned one of the most valuable lessons in business (and life): patience isn’t something that comes instantly—it’s something you build over time.

​In the cleaning business, one-time customers are great, but long-term clients are the foundation of sustainable success. Building strong, lasting relationships with your clients not only ensures repeat business but also leads to referrals and a positive reputation in your community. Here’s how to foster long-term relationships with your clients and turn them into loyal supporters of your business.

​Attracting new clients is a priority for any cleaning business, but marketing costs can quickly add up. Fortunately, there are plenty of effective, low-cost strategies you can use to get noticed and grow your client base without breaking the bank. Here are some actionable tips to help you attract more clients for your cleaning service on a budget.

​For house cleaning business owners, the most effective way to build a thriving company is by focusing on two critical areas: client retention and referrals. Winning new customers is essential, but keeping existing clients and encouraging them to refer others is the most sustainable path to growth. Here’s how you can leverage customer service, communication strategies, and loyalty-building techniques to boost your cleaning business.

​In today's digital age, having an online presence is vital for any business—especially in the cleaning industry. Websites, social media, and online reviews are all key to attracting new clients and growing your business. However, there’s one aspect of customer service that often gets overlooked: answering the phone.
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As a cleanerpreneur, your goal is to build trust, establish relationships, and secure new business. While online presence is essential for visibility, the simple act of picking up the phone can often be the difference between winning a new client or losing them to a competitor. Here’s why answering that unknown number can be crucial to your success.

Do you ever get overwhelmed with an abundance of incoming inquiries from potential customers?  I mean, don’t get me wrong, that’s a wonderful stressor to have - it’s a wonderful problem to have -  but come on, don’t you sometimes wish you could systematize your process so that you could easily handle your incoming emails from prospective clients looking to hire you to clean their home?

Well, that’s exactly what I’ll be sharing with you in today’s Strategy Monday!  So, if you want to find out the way I handle some of our inquiries, then I highly recommend you stick around.

Do you have a late-notice cancellation penalty fee that you impose on your customers?  What about when a customer skips an appointment; do you charge them the next frequency rate?  

In today's  blog post I will give you "My Thoughts on Penalizing Customers Who Skip An Appointment."

​Join me in today’s Clean Your Mind Friday episode as we go over the quote: “What you give is what you get”!

Have you asked your customers for feedback recently?  If yes, great! You’re being proactive and asking for ways to improve your service.  If not, why not? Is there a bit a fear asking your customer for feedback?

I was recently talking with a relative of mine who straight out told me that she didn’t ask for feedback because she was afraid her business was not doing as well as she had convinced herself to it was.  If you also have this fear, then I strongly recommend that you stick around for today’s episode, as I’ll be sharing my perspective in an effort to get you to destroy your fear of feedback.