Do you ever get overwhelmed with an abundance of incoming inquiries from potential customers?  I mean, don’t get me wrong, that’s a wonderful stressor to have - it’s a wonderful problem to have -  but come on, don’t you sometimes wish you could systematize your process so that you could easily handle your incoming emails from prospective clients looking to hire you to clean their home?

Well, that’s exactly what I’ll be sharing with you in today’s Strategy Monday!  So, if you want to find out the way I handle some of our inquiries, then I highly recommend you stick around.

Do you have a late-notice cancellation penalty fee that you impose on your customers?  What about when a customer skips an appointment; do you charge them the next frequency rate?  

In today's  blog post I will give you "My Thoughts on Penalizing Customers Who Skip An Appointment."

​Join me in today’s Clean Your Mind Friday episode as we go over the quote: “What you give is what you get”!

Have you asked your customers for feedback recently?  If yes, great! You’re being proactive and asking for ways to improve your service.  If not, why not? Is there a bit a fear asking your customer for feedback?

I was recently talking with a relative of mine who straight out told me that she didn’t ask for feedback because she was afraid her business was not doing as well as she had convinced herself to it was.  If you also have this fear, then I strongly recommend that you stick around for today’s episode, as I’ll be sharing my perspective in an effort to get you to destroy your fear of feedback.

Do you have a “Start Here” page on your website?  If not, then you’ll want to stick around and check out my strategy for newly-committed customers.  You see I created a “Start Here” page on our website specifically for those customers who agree to having us cleaning their home.  I’ll explain my concept around the “Start Here” page.

Welcome to The House Cleaning Podcast and to episode #43: “No Worries, I Found Your Ex-Employees Already”. 

​Oh, this is going to be a good one! 

Whether you've been in business for years or are just starting out you know this one thing to be true: without customers, there is no business.