3 Things To Do So Your Customers Will Love You!

Whether you've been in business for years or are just starting out you know this one thing to be true: without customers, there is no business.

It doesn't matter how effective and efficient your business might be; it doesn't matter if you follow my system or someone else's system; and, it doesn't matter if your prices are the lowest in town, if you don't have any customers, then you basically have no business.

In this blog post, I will present you with "3 Things to Do So Your Customers Will Love You!"  These are things that are very simple yet so many of us, as business owners, forget to do them on a regular basis.  They are so elementary, in fact, that as you read them you might think these suggestions are nonsensical.  But, I kid you not, if you actively implement these three things in your cleaning business I can assure you that your customers will love you and will be more willing to do business with you.  Why?  Well, because it shows the type of person you are: responsible, empathetic, and professional​.  And, in the mind of your customer,  if you're that type of person, then your business must also posses those same qualities.  

In their simplest form, these three things are habits that I have implemented in a number of businesses I have had the privilege of managing and co-owning.  And, they have helped a great deal when it comes to having customer loyalty and appreciation.  Enjoy!

1. Reply as quickly as possible

• I know that sometimes you might feel stressed out with so many messages you have to reply to, but make it a habit to reply to all of your customers - even if it's to let them know that you will be answering their question or request a bit later in the day.  Then, when "later in the day" comes, do it!  Here I go again with my suggestion to write everything down - whether on post-it notes or on a note-taking app on your phone, like Google Keep.
• Set rules for yourself and follow them.  I made it a rule for me when managing my family's cleaning business to:
  • Reply to text messages within 10 minutes of receiving it 
  • Reply to voicemail message within 1 hour of receiving it, and
  • Reply to email messages within 3 hours of receiving it

2. Show that you care

• Nothing says more about the type of person you are than to show that you care.  Whenever a customer tells you that he or she is cancelling their cleaning appointment at the last minute because of a family emergency, show empathy.  Tell them that you feel for them and that you will keep them in your thoughts; and, actually do it.  Remember, if we want more of something - empathy, for example - then, we have to start giving it in order to receive it.
• I got into the habit of telling my customers to let me know if there was anything I could do to help out (in difficult situations).  Just saying that will make your customers appreciate you THAT MUCH more.  And, if your customer does ask something of you in an emergency or difficult situation, do it.  Help out.

3. Ask them regularly if there's anything you can do to improve

• Finally, but not least.  Ask your customers if there's anything you can do to improve on a regular basis.  Remind your customers that you are always open to constructive criticism and that you value their input greatly.  Many times the answers to your business development are held in the suggestions your customers give you when you ask, "is there anything I can do to improve my business?"
• If you'd like to find out more about why, when, and how to ask for feedback from your customers, then click here!

What are some things you do that make your customers love you and your cleaning business?  What are some of the most useful strategies you've used that have been the most effective?  Finally, do you have any tips or suggestions for my readers?  If so, let us know in the comments below! 

​Please remember to check out The House Cleaning Podcast and it's brand new return in 2019!

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